Your cargo transactions will be completed within 1-3 working days on average and your cargo tracking number will be sent to you by e-mail after your transactions are started.

All of our orders are processed by our system, respectively. There is no possibility to speed up your cargo process.

Your package will be delivered to you within 1-5 business days after your order is processed by the cargo company.

Transactions are not possible on public holidays and weekends.

By clicking on the "Membership / Login" text, you can easily become a member / log in and see all your order details. If the e-mail is not received, we recommend that you check your spam / junk boxes.

Via the "Please click here to view the details of your order." option on the order confirmation e-mail sent to you. You can see your cargo tracking number and all the details of your order.

Our packages delivered to the cargo company will be delivered to you within 1-5 business days on average.

Your exchange / return form is included in the package sent to you. You can make transactions by sending it to us with your form as specified in the form. You do not need to send it to your invoice additionally, it will be sufficient to send it to us together with your form as specified in the form.

There is no need to send it to your invoice additionally. It will be enough just to send it to us with your form as specified in the form.

You can see all the details about the process on the form in your package sent to you together with your product/products.

From the date you receive your order 50 You can exchange / return within the same day.

If you request a change, your exchanged product will be sent back to the address you used in the order, and your information e-mail will be automatically sent to the e-mail address you used in the order. If you prefer to be sent to a different address rather than the same address, it will be sufficient to write your request as a note at the bottom of your exchange / return form. You can request your form via our e-mail address "support@lobbe.com.tr".

When you are making an exchange/return for more than one order, you can add the exchange/return forms of your orders into your package and send them to us as a single package. / you can request a return process.

If you send it as specified in your exchange / return form in your package, you will not pay the shipping fee for the return / exchange process. In this case, our company will not be responsible for the shipping costs, in this case, by paying the shipping fee. You can send to the address below with the courier company you choose.

When you deliver your package to the cargo company, you can request your tracking number and follow up. If you do not have a tracking number, you can contact the courier company you have sent and request your courier tracking number.

Packages delivered to the courier company are delivered to us within 1-5 working days on average.

Change / Return Once your package reaches us, your transactions will be completed within 1-5 business days and your automatic notification e-mail will be sent to the e-mail you used in the order. We recommend that you check your spam / junk boxes separately in order to avoid problems.

We cannot process on public holidays and weekends.

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds will be sent to the bank within 1-5 working days. It will take between 1-15 working days on average for your refund to be reflected on your statement. This process varies depending on your bank. If there is a delay in the reflection of your refund on your credit card/debit card, you can get detailed information from your bank.

According to bank practices, transactions made in installments are returned in installments in the same way.

Refunds by us. We do not have the opportunity to speed up your process. Return processes are completely bank-based, there is no such thing as delaying your return by us.

If your return process is not reflected on your credit card / debit card within the above-mentioned period, you can contact your bank. You can request detailed information / object to expenditure.

First of all, we recommend that you check your bank account to make sure that your payment has been made.

If your confirmation e-mail has not been sent to you despite your payment, we recommend that you make sure you have written your order e-mail address correctly and check your spam / junk boxes.

If you have not received an order confirmation e-mail even though you have made the payment, you can check your order by contacting us via the e-mail address you used when placing your order, via our e-mail address "destek@lobbe.com.tr".

If you want to cancel your order, it will be sufficient to write "I want to cancel my order" by replying to your confirmation e-mail with the title "Your order has been sent to us.".

If you want to correct or change your address information, you can click on your cargo tracking number, which will be sent to you as "e-mail" or "sms" after your cargo transactions are completed, and you can change / update your address on the page that will open.

Correct your orders manually. We do not have the opportunity to do so.

If you do not want to take action as stated above and you want to cancel your order and create a new order again, by replying to your confirmation e-mail with the title "Your order has been sent to us." >"I want to cancel my order" will be enough to write.

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."

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If you want to cancel your order, by replying to your confirmation e-mail entitled "Your order has been sent to us." I want to cancel",it will be enough to write.

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."< /p>

We do not have the possibility to add, remove or change products to your order manually.

If you wish, you can request cancellation of your order and create a new order again.

If you want to cancel your order, the >"Your order has been sent to us." By replying to your confirmation e-mail, it will be sufficient to write "I want to cancel my order".

"It is possible if you forward your cancellation request. Your cancellation will be made as soon as possible and your information e-mail will be sent to you."

All our orders are processed sequentially by our system. There is no possibility to speed up your cargo process.

Your cargo tracking number will be sent to you by "e-mail" and "sms" after your transactions will be completed within 3 working days on average.

Transactions cannot be made on public holidays and weekends. .

If you want a gift package from the payment section, it will be enough to select the gift package option.

All of our orders include an exchange / return form and there is no price detail in our packages. - It will be automatically sent to your e-mail address.

Currently, we do not have the opportunity to add notes.

The change is made only in the same model product and in the form of a size/number change. If the requested product is available in stock, you can exchange it, if not, you will receive a refund.

If you prefer a different product, you can return it by sending it to us as specified in your exchange / return form. If you wish before or after, you can create a new order for the product you want.

At Lobbe, all products are subject to high-standard quality controls. However, if you encounter such a situation, you can request a product exchange or refund. For this, simply follow the exchange / return procedure.

Changes can only be made through the size/number options of the same product. It is not possible to exchange with a different product. If you wish, you can return your product and create a new order for the product you want.

We do not have the opportunity to separate products. If you wish, you can return the product you have, and create a new order for the product / size you want before or after. -Your e-mail will be forwarded.

You can use your right to change for the same product 2 times within 30 days from the date you place the order

We have different stock locations and shipping points. If you have more than one product, your order can be processed as 2 or more cargoes and invoices. You can see all the details in the view order section via the cargo tracking e-mail sent to you.

Additionally, you can reach us at any time via our e-mail address "support@lobbe.com.tr" by specifying your order number and your problem.

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Your invoices are automatically sent to your e-mail address used in the order within 1-5 business days after the order. If you have not received an e-mail, we recommend that you check your spam / junk boxes.

Under normal conditions, there is no re-production for our products that are out of stock. Only in some periods and for selected products, there may be a situation of re-production / stock update. You can create a registration with your e-mail address by clicking on the "Notify Me" section. If there is a stock update, your information e-mail will be sent to you automatically.

In case the product / size you want is not in our stocks and shipping is not possible, our system will automatically cancel / return it.

Changes can only be made through the size/number options of the same product. If you have sent back with a different product with a request for exchange, your cancellation / refund has been made automatically because the exchange cannot be done.

Delivery of your orders of 500 TL or more is free of charge.

The invoice date must not exceed 50 days.

The product labels / package must not be removed.

It should be sent to us in an unused and unwashed condition.

The box is damaged. Shoes cannot be returned or exchanged on orders.

Returns cannot be made for underwear, perfume and similar products.

You can see all the details on the payment page.

Prices of all products on our site include "VAT".

@lobbe_official - You can receive our notification e-mails by following our Instagram address or by creating a membership registration from the Newsletter section of our site.

You can easily become a member by clicking on "Membership" You can track your orders and view your order details more easily through the membership login.

You can shop separately without being a member, our membership option is optional and there is no obligation.

You can reach us at any time via our e-mail address "destek@lobbe.com.tr" or via our instagram @lobbe_official address.